cekap88 Privacy Policy
cekap88 takes our responsibility to protect your personal information seriously. This policy clearly explains how we collect, store, use and keep your data safe throughout your use of our platform.
Our Commitment to Your Privacy
Every aspect of data handling at cekap88 is designed with player security and trust as the priority.
Data Encryption 🔐
All your personal data and financial information is transmitted through encrypted SSL connections. No unauthorised third party can access your information while it is in transit.
Account Self-Control
You have full control over your account information at cekap88. Through your account settings, you can update, review or request deletion of your personal data at any time.
No Data Sales
cekap88 does not sell, rent or trade players' personal information to any third party for marketing purposes. Your data belongs to you — it is not our business commodity.
Regulatory Compliance 🛡️
Our privacy policy is structured in line with international licensing guidelines and industry best practices for online gambling. We update this policy as needed to ensure it remains relevant.
Secure Data Storage
Your information is stored on servers protected by layered security systems. Access to internal data is granted only to authorised staff who need that access to carry out their duties.
24/7 Privacy Support
If you have any privacy-related questions or wish to submit a request regarding your data, our support team is available via live chat and email in Bahasa Melayu and English.
By registering and using the cekap88 platform, you are considered to have read, understood and agreed to this Privacy Policy. Please read this policy carefully in full before creating an account.
1. Scope of This Privacy Policy
This Privacy Policy applies to all users who access the cekap88 website at cekap88.one, including those who browse the site without a registered account, players with an active account, and former players whose accounts have been closed or are inactive.
This policy describes our practices regarding:
- The types of personal information we collect from you
- The purpose and legal basis for collecting and processing that data
- How we store, use and, in certain circumstances, share your information
- Your rights as the data owner and how to exercise those rights
- Data retention periods and deletion procedures
This policy does not cover third-party websites or services that may be linked from our platform. We encourage you to review the privacy policies of those third parties separately.
2. Information We Collect
2.1 Account Registration Information
When you create an account at cekap88, we collect information required to verify your identity and comply with our international licensing requirements. This includes:
- Full name as it appears on your identity document
- Identity card number (MyKad) or passport number
- Date of birth — for age verification (players must be 21 years of age or older)
- A valid email address
- Mobile phone number
- Current residential address
2.2 Financial Information
To process deposit and withdrawal transactions, we may collect:
- Information related to the payment method you use, such as Touch 'n Go eWallet, DuitNow, FPX, Boost or ShopeePay
- E-wallet or banking account number used for transactions
- Transaction records including amount, date and time
cekap88 does not store credit or debit card numbers directly on our servers. Payment processing is handled by verified payment providers.
2.3 Usage and Gaming Data
When you use our platform, we automatically record:
- IP address and device information (device type, operating system, web browser)
- Gaming history including types of games played, duration and results
- Account activity such as logins, logouts and settings changes
- General location information based on IP address
3. Purpose of Data Collection and Processing
The information we collect is used for the following purposes:
3.1 Account Management and Services
- Creating and managing your player account
- Verifying your identity during login and transactions
- Processing deposits and withdrawals securely
- Providing effective customer support
3.2 Security and Compliance
- Preventing fraud, money laundering and suspicious activity
- Meeting Know Your Customer (KYC) requirements under our international licensing
- Identifying players who may need responsible gambling support
- Complying with instructions from competent authorities when required by law
3.3 Platform Improvement
- Analysing usage patterns to improve performance and user experience
- Identifying and fixing technical issues
- Developing new features and services that better meet players' needs
3.4 Communications
- Sending important transaction notifications and account updates
- Informing you of changes to the terms of service or privacy policy
- Providing promotional information — provided you have not objected to receiving such communications
4. Sharing Information with Third Parties
cekap88 does not sell or transfer your personal information to third parties for marketing purposes. However, in running our operations, there are limited situations where we need to share information with trusted parties:
4.1 Authorised Service Providers
We work with carefully selected service providers, including payment solution providers and technical infrastructure providers. All these parties are bound by strict confidentiality agreements and are only permitted to use your data for the purposes that have been specified.
4.2 Legal and Licensing Requirements
We may need to disclose certain information to regulatory authorities, law enforcement agencies or licensing bodies when required by law or as part of our international licensing obligations. In such situations, we will only disclose the minimum information required.
4.3 Fraud Protection
To protect the integrity of the platform and the interests of all players, we may share certain information with industry fraud detection systems or recognised security service providers. This is to prevent misuse and ensure a fair gaming environment.
⚠️ cekap88 will never ask you to share your account password with any other party for any reason. If you receive such a request, please contact our support immediately.
5. Cookies and Tracking Technology
The cekap88 platform uses cookies and similar technologies to improve user experience and collect analytics data that helps us improve our services.
5.1 Types of Cookies We Use
- Essential Cookies: Required for basic platform functions such as session verification and login security. These cookies cannot be disabled.
- Preference Cookies: Store your personal settings such as preferred language and display layout.
- Analytics Cookies: Help us understand how users interact with our platform so we can improve its design and functionality.
5.2 Cookie Controls
You can manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the cekap88 platform. Disabling essential cookies, for example, may prevent you from logging in or using the platform fully.
6. Data Security
cekap88 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration or destruction.
These measures include:
- SSL/TLS encryption for all data transmitted between your device and our servers
- Password storage using strong hashing methods — we do not store passwords in plain text
- Continuous security monitoring and real-time threat detection
- Strict internal access controls — only staff who need to do so are granted access to player data
- Regular security audits by independent parties
- Established incident response procedures in the event of a data breach
While we take every reasonable step to protect your data, no system can guarantee absolute security. We encourage you to use a strong and unique password for your cekap88 account and not share your login details with anyone.
7. Data Retention and Deletion
cekap88 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by applicable laws and regulations.
7.1 Active Account Data
While your account is active, we retain all relevant information to allow you to use the platform smoothly and to meet our legal obligations.
7.2 After Account Closure
Once your account is closed, certain records may need to be retained for a set period to meet legal, financial and licensing requirements. This includes transaction records and identity verification information that may be required by regulatory bodies.
7.3 Deletion Requests
You have the right to request deletion of your personal data in certain circumstances. However, we may need to retain certain records even after a deletion request is received, where retention is required by applicable laws or regulations. We will clearly inform you of any limitations in carrying out your deletion request.
Your Rights as a Data Owner
cekap88 respects your right to control your personal information. Below are the rights you hold.
Right of Access
You have the right to request a copy of the personal information we hold about you. Access requests will be processed within a reasonable timeframe.
Right of Rectification
If you find that any personal information we hold about you is inaccurate or out of date, you have the right to ask us to correct it.
Right of Erasure
In certain circumstances, you have the right to ask us to delete your personal data, subject to applicable legal obligations.
Right to Restrict Processing
You may ask us to restrict the processing of your personal data in situations where the accuracy of the data is disputed or the processing is unlawful.
Right to Object
You have the right to object to the processing of your personal data for direct marketing purposes at any time, without needing to provide a reason.
Right to Data Portability
You have the right to receive your personal data in a structured, machine-readable format and to transfer it to another data controller.
To submit any request relating to your privacy rights, please contact our privacy team by email at [email protected] or via the 24/7 live chat within the platform. We will acknowledge your request and provide a response within a reasonable timeframe.
9. Changes to This Privacy Policy
cekap88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other relevant factors.
When we make material changes, we will:
- Update the "Effective Date" at the top of this policy
- Display a clear notice on the cekap88 platform regarding the changes
- In the case of significant changes, we may send a notification directly to your registered email address
Your continued use of our platform after the notified changes take effect constitutes your agreement to the updated version of the Privacy Policy. We encourage you to review this policy periodically.
10. Contact Us About Privacy
If you have any questions, concerns or complaints regarding how we handle your personal data, or if you wish to exercise any of your rights stated in this policy, please contact us:
- Live Chat: Available 24/7 directly within the cekap88 platform, in Malay and English
- Email: [email protected]
Our team will acknowledge every privacy-related request and provide a full response within a reasonable timeframe. For more complex requests, we may need to ask for additional information to verify your identity before processing the request.
If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection regulatory body in your jurisdiction.
Privacy Frequently Asked Questions
Answers to the questions most commonly asked by cekap88 players about data protection.
Still Have Questions About Your Privacy?
The cekap88 support team is available to help you 24/7 in Malay. Contact us or visit other sections of our website.